Services
Quality and safety systems and processes in healthcare and human services - NDIS and aged care
We develop Quality and Safety Systems and work with teams to implement new processes and re-design and improve existing workflows, including clinical and quality management processes that comply with NDIS, aged care, and DVA scheme regulations.
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Our services enhance governance and business management processes aligned with legal requirements and regulatory standards.
ISO standards
quality, safety and environment gap analysis and management system reviews
HBS provides gap analysis and accreditation audits, conducted by experienced assessors, with minimal disruption to your business.
​We provide a report and a detailed corrective action plan making it easy for your teams to implement actions to fix issues identified during audits.
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We provide quality, safety and environmental management system audits and clinical audits for NDIS and aged care providers.
Contractor Management Toolkit
Assess and select sub-contractors who are aligned to your business and have the capability to deliver the services you need.
We provide:
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contracts templates
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contractor onboarding
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induction training
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contractor compliance audits
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evaluation of contractor service delivery.
HBS contractor management toolkit is easy to use and can be aligned to any operations software.
Psychological safety at work - stress management
We conduct a culture assessment which includes desktop review of documentation, interviews with staff and analysis of incidents, insurance and workers compensation claims data.
Programs include ​specific training for supervisors and managers, conducted by people who work in your sector and understand your work ecosystem.
All the processes HBS uses are designed by experts
Incident investigation and management
HBS conducts incident investigation using multiple root cause analysis tools.
​Understand
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what happened and why and prevent similar incidents from happening again​
​Using third party independent incident investigators will give you confidence that the issue has been dealt with professionally
Our team understands the need to safeguard legal privilege and ensures confidentiality in all our investigative work.
Management reporting- governance and compliance
We supply comprehensive and up to date governance and compliance tools that can be linked to your existing software applications.
Reporting frameworks that are linked to your existing software reduces the time taken to complete reports.
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HBS updates governance and reporting processes to align with regulatory compliance so that risks are reduced and customer service is improved .
Monitoring and Evaluation of Programs
We conduct monitoring and evaluation, including study designs and outcomes skills in participatory, qualitative, and quantitative methods and our team also have experience in data governance, evaluation, and research design.