Improve Governance and Reporting.

We supply easy to use governance and compliance tools which can be linked to your existing software applications to reduce your exposure to risk and improve your governance processes.

Tools include:

• Incident investigations using specific investigation tools that are suits to different types of incidents e.g. tap root, failure modes effects analysis FMEA. Using a dedicated incident investigation method helps to understand factors that contribute to incidents in complex systems. The detailed investigation helps in understanding the actions to be taken so that similar incidents do not happen again.

  
  

• A complaints management process that is focused on resolving issues, HBS provides templates that can be used to assist staff to follow up complaints. We also provide information that can be given to clients around actions taken to resolve their complaint.

  
  

• Reduce risk exposure using our criteria-based tool to assess the effectiveness of actions. We use an analysis of value of actions versus difficult of implementation using this analysis, high value actions that fix systemic problems can be lay out step by step.

  
  

• Visualise processes using drivers diagrams, this allow you to understand the factors that impact your all aspects of the management processes.

  
  

• Standardise reporting to meet comply with regulatory standards. Standardising the look and feel of reports and tracking data trends over time, allows a more detailed understanding of data, this in turn lets you focus on the actions to be taken in response to data trends.

  
  

• Meet statutory requirements- HBS can provide you with processes to assess the legislation that applies to your scope of service. HBS also provides a legislative alerts service, giving you a plain English description of the changes in legislative requirements and how the change may impact service delivery. HBS also gives an outline of an implementation plan, a summary of the type of actions provider may nee to take to comply with changes in the law.